Risk Profile and Code of Conduct:
Guests make use of the facilities of Sou House entirely at their own risk. It is agreed that all signs, notices and warnings will be adhered to. I also acknowledge that the code of conduct or house rules will become an integral part of my behavior and form part of this contract. Although the owners, proprietors, agents and/or employees have made all possible effort to ensure my/our safety, I hereby waive and abandon any claims of whatever nature including, but not limited to injury, death, loss of limb or whatever nature whether arising from fire, armed robbery or any other cause and by whomsoever caused, or arising from the negligence (or wrongful act) of any person on the guesthouse premises, against the owner, proprietor, employees or agents. I hereby agree that it is a condition of my/our occupation of the guest house premises that the owner, proprietor, agent or employees shall not be responsible for the loss or damage of any property brought onto the premises, whether arising from fire, theft or any other cause or by whomsoever caused, or arising from the negligence and/or wrongful act of any person on the premises, and this is deemed to be contracted with the owner on this basis.
Behaviour
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid directly at the time to the guesthouse or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we or the supplier of the service in question are entitled, without prior notice, to terminate the break of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the guesthouse or other service. We, nor the supplier will have any further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
Accounting profile:
The ACCOUNT remains the responsibility of the guest until full payment is received, notwithstanding the fact that the guest may have incurred the charges on his account in the course and scope of his employment or service to any company, business or person, and as such company, business or person is thus liable for the payment of the account. If I should fail to pay my account in full, the jurisdiction of the Magistrates Court of Pretoria is nominated for the settling of any disputes arising from this contract. I choose my domicillium citandi et executandi at the address reflected under my name on the registration form as completed at my arrival at the guesthouse. I /We acknowledge the guesthouse’s Common Law tacit hypothecs over any of my/our assets as brought onto the Guesthouse premises. I declare that the guesthouse shall have the right to protect the hypothecs at any stage during my stay at the facility should I fail to settle my/our account as per agreement. The guesthouse shall also have the right to sell these assets at any time after 30 days of my departure. Any residual funds will be forfeited in favor of the Guest house.
Damage profile:
I/we hereby agree that I/We shall be responsible and liable for any damage caused by myself/ourselves or any of my/our guests at the facility during my/our stay at the guesthouse. All costs of repairs will be for my account and management will be paid/refunded for the repairs done in this context.
Child policy:
Children are welcome. Parents take full responsibility for the actions of their children and agree to the risk profile.
Cancellation policy:
All cancellations must be done in writing/email. In terms of Chapter 2, Section 1 of the Consumer Protection Act 68 of 2008, Sou House is committed to best practice and as such has aligned its refunds policy to be in line with the Consumer Protection Act. (Section 17, subsection 3 (b); 4(a-d)) Should I, the guest, wish to cancel my reservation, the following will apply:
- More than 29 days prior to arrival – 10% of deposit amount
- 22-28 days prior to arrival – 25% of deposit amount
- 15-21 days prior to arrival – 50% of deposit amount
- 6-14 days prior to arrival – 75% of booking amount
- Less than 5 days, no show or early check-out – 100% of booking amount
Complaints:
If you have a complaint or experience any problems during your break with us, please inform us as soon as possible, preferably before you check out. All verbal complaints must be put in writing. If the matter cannot be rectified at the time, you must notify us in writing within two weeks of completion of your break. If you fail to follow this procedure, this may affect your entitlement to claim compensation where this would or may otherwise have been appropriate.
Methods of payments
We accept Visa and Master Credit Cards, and Debit Cards. We do not take any cash. You can also make an electronic transfer (EFT) to the account as follows:
FNB
SO MMK PROPERTIES
Account number: 63015612038
Account type: Enterprise Business Account
Branch Name: Louis Trichardt
Branch Code: 260149
Swift Code: FIRNZAJJ
Use of Website
Your use of this website is treated as confirmation that you have understood and agreed to be bound by all of these terms and conditions. Use of this web site is prohibited unless you agree to these Terms and Conditions.